FAQ
Frequently asked questions about Atlas Cloud API platform
General
What is Atlas Cloud?
Atlas Cloud is an AI API aggregation platform that provides unified access to 300+ AI models through a single API. We aggregate models from DeepSeek, Alibaba (Qwen), ByteDance, Black Forest Labs, Luma, MiniMax, MoonshotAI, and many more providers — all accessible with one API key and one billing account.
How do I get started?
- Create an account
- Create an API key
- Make your first API call — see the Quick Start guide
What models are available?
We support 300+ models including LLMs (DeepSeek, Qwen, Kimi, GLM), image generation (Seedream, FLUX, Qwen-Image, Ideogram), video generation (Kling, Vidu, Seedance, Wan, Hailuo), and more. Browse the full list at the Model Library.
Is the LLM API compatible with OpenAI?
Yes. Our LLM chat completions API is fully OpenAI-compatible. Use the OpenAI SDK with base URL https://api.atlascloud.ai/v1 and your Atlas Cloud API key. Both streaming and non-streaming modes are supported.
API & Technical
What are the API endpoints?
| Endpoint | Purpose |
|---|---|
POST /v1/chat/completions | LLM chat (OpenAI-compatible) |
POST /api/v1/model/generateImage | Image generation |
POST /api/v1/model/generateVideo | Video generation |
POST /api/v1/model/uploadMedia | File upload |
GET /api/v1/model/prediction/{id} | Get async results |
See the API Reference for full documentation.
How do image/video generation tasks work?
Image and video generation are asynchronous. You submit a task and receive a predictionId, then poll for results. See Predictions for details and code examples.
How do I upload files?
Use the Upload Media endpoint to upload files and get temporary URLs for image-to-video, image editing, and other workflows. See Upload Files for details.
What is the MCP Server?
The Atlas Cloud MCP Server lets you use Atlas Cloud models directly from your IDE (Cursor, Claude Desktop, Claude Code, VS Code, etc.) through natural language. See the MCP Server guide.
Are there rate limits?
Rate limits vary by account tier and model type. If you encounter 429 Too Many Requests errors, contact [email protected] for higher limits.
Pricing & Billing
How is billing calculated?
- LLM models: Priced per million tokens
- Image/Video models: Priced per generation
- GPU Cloud (DevPods): Billed per minute
- GPU Cloud (Serverless): Billed per second
- Storage: Billed per hour
See the Billing page for full details and the Pricing page for current rates.
Are there any sign-up bonuses?
Yes. All new users get an extra 20% bonus on their first top-up. If you sign up via a referral link, you get a 25% bonus instead (up to 5** when your friend makes their first top-up.
Do credits expire?
Yes. Credits expire 365 days from the date of purchase.
Can I get a volume discount?
Yes. We offer discounts for high-volume customers. Contact [email protected] to discuss pricing.
Refunds & Account
Can I get a refund?
All purchases are final and non-refundable. Please review the platform and pricing before purchasing. Take advantage of the first top-up bonus to get started.
For the full terms, see our Acceptable Use Policy.
How do I delete my account?
To request account deletion, contact our Data Protection Office at [email protected]. Deletion is permanent and irreversible — you will lose all data, settings, and remaining balance.
See the Data Deletion Policy for full details.
What happens when my balance runs out?
- New API requests will be rejected
- GPU Cloud resources (DevPods/Serverless) will be suspended
- You'll receive low balance notifications
- After recharging, GPU Cloud resources require manual restart
What payment methods are accepted?
We accept credit/debit cards (via Stripe), WeChat Pay, Alipay, and cryptocurrency. Multiple currencies are supported. Minimum top-up amount is $10.
Data & Security
How is my data secured?
We provide isolated environments for each customer, encrypted data transmission (TLS/SSL), and enterprise-grade security measures. See our Privacy Policy for details.
Does Atlas Cloud store my prompts or generated content?
As an API aggregation platform, Atlas Cloud forwards your requests to model providers. We do not store the content of your API requests beyond what is needed for billing and troubleshooting. Each model provider has its own data retention policy.
Which data regulations do you comply with?
We comply with GDPR, CCPA/CPRA, and LGPD requirements. Users can request data access, deletion, or export at any time.
GPU Cloud
What is GPU Cloud?
In addition to Model APIs, Atlas Cloud also provides GPU cloud services for users who need dedicated compute resources:
- DevPods: GPU development environments with Jupyter, SSH, and terminal access
- Serverless GPU: Pay-per-second GPU computing with auto-scaling
- Fine-Tuning: Fine-tune models using Axolotl and Torchtune
How is GPU usage billed?
GPU usage is billed on a pay-as-you-go basis. DevPods are billed per minute, Serverless per second. See the Billing page for details.
Can I install custom software on GPU instances?
Yes. You can install custom software, frameworks, or libraries. Pre-configured images for popular AI/ML frameworks are also available.
How do I import or back up data?
We provide AWS S3 sync for data import and backup. Configure S3 credentials in the storage settings to sync data between Atlas Cloud storage and your S3 bucket.
Getting Help
- Documentation: You're here! Browse the sidebar for specific topics
- Email Support: [email protected]
- Feature Requests: atlascloud.ai/get-a-quote
- Privacy Inquiries: [email protected]
- Sales & Volume Pricing: [email protected]