Policies & Agreements

Where to find the Atlas Cloud terms, acceptable use policy, data policies, service level agreement, and services agreement.

The authoritative version of every legal document lives on the main site. This page is a map — read the linked documents for the binding text.

Documents

Document	Covers
Privacy & Terms	Terms of service, purchases and subscriptions, prohibited activities, ownership of your content and outputs, governing law
Acceptable Use Policy	What you may and may not build, API reseller obligations, prepaid credit terms, export controls
Data Retention	How long content is kept, Enterprise Zero Data Retention, and the commitment not to train on your content
Data Deletion & Account Closure	Deletion requests, account closure, what must be retained for legal and accounting reasons
Service Level Agreement	Availability commitments and service credits under a signed Order
Services Agreement	The master commercial agreement: payment terms, term and termination, liability, dispute resolution

Summaries of the two data policies are also maintained in these docs: Data Retention and Data Deletion.

Points worth knowing

These come up often enough to call out. They are summaries — the linked documents govern.

Your content and outputs are yours

Atlas Cloud does not claim ownership of what you submit or what the models generate for you.

Your content is not used for training

Content submitted through Atlas Cloud is not used to train, fine-tune, evaluate, or benchmark hosted models unless you authorize it in writing.

Prepaid credits expire, and purchases are final

Prepaid credits are valid for a defined period from purchase. Purchases are final and credits are not refundable, transferable, or redeemable for cash. Remaining credits may be forfeited on account closure. See the Acceptable Use Policy.

You must add value on top of the API

Exposing the Atlas Cloud API directly to your own end users, or reselling it as a thin wrapper without substantive added functionality, is not permitted.

Publishing benchmark results, performance metrics, latency or throughput figures, or comparative evaluations requires prior written consent. Internal testing is fine; publishing the numbers is not automatic.

No specific certifications are claimed

Atlas Cloud does not represent that it holds SOC 1, SOC 2, ISO 27001, or any other specific certification, and the platform is not tailored to meet HIPAA or FISMA requirements. If your workload is subject to those regimes, talk to us before building on it.

The Service Level Agreement applies to instance-based services purchased under a signed Order, and its availability and service-credit terms are written in those terms. It is not an uptime commitment for pay-as-you-go API usage. If you need a contractual availability guarantee for API workloads, contact sales.

Enterprise documents

Enterprise customers can request a Data Processing Agreement, a Zero Data Retention addendum, a subprocessor list, and a security overview. Contact [email protected].

Contacts

Topic	Address
Privacy and data requests	[email protected]
Enterprise and contracts	[email protected]
General support	[email protected]

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